Privacy Policy 🕵️

1. Introduction

This document outlines how we gather and utilize your personal information when you interact with our website at www.raplanningconsultants.co.uk. 

By sharing your data with us, you confirm that you’re at least 13 years old. HAPC Ltd, operating as “we,” “us,” or “our,” is the entity responsible for managing your data.

For any inquiries, you can reach us at enquiries@raplanningconsultants.co.uk or send mail to 105 Cavendish Gardens, IG11 9DX. We kindly request that you keep us informed of any changes to your personal details by contacting us via email.

2. Data collection and processing 

We collect various types of personal data, which excludes anonymized information. This may include:

  • Communication Data: Any messages you send us through various channels.
  • Customer Data: Information related to your purchases.
  • User Data: How you interact with our website and online services.
  • Technical Data: Details about your device and website usage.
  • Marketing Data: Your preferences for receiving marketing materials.

We process this data for various legitimate business purposes, including communication, transaction processing, website management, and marketing. We don’t collect sensitive personal information or make automated decisions based on your data.

3. Data collection methods
 
We acquire your data through direct provision, automatic collection via website interaction, and from third-party sources. These sources may include analytics providers, advertising networks, and public databases.
 
4. Marketing communication methods
 
We may send you marketing messages based on your consent or our legitimate business interests. You can opt out of these communications at any time by contacting us. Opting out doesn’t affect data processing for other transactions.
 
5. Sharing your personal data
 
We may need to share your information with service providers, professional advisors, government bodies, or parties involved in business transactions. We ensure all third parties handle your data securely and in compliance with the law.
 
6. International data transfers
 
When transferring data outside the EEA, we implement safeguards to maintain data protection standards. This may involve approved countries, EU-US Privacy Shield participants, or specific contractual clauses.
 
7. Data security measures
 
We’ve implemented security protocols to protect your data from unauthorized access, alteration, or disclosure. Access to your information is limited to employees with a business need.
 
8. Data retention policy
 
We keep your data only as long as necessary for the original purpose of collection, including legal, accounting, or reporting requirements. For tax purposes, we retain basic customer information for six years after the end of the business relationship.
 
9. Your data protection rights
 
You have various rights regarding your personal data, including access, correction, and deletion. To exercise these rights, contact us at enquiries@raplanningconsultants.co.uk. We aim to respond to all valid requests within a month.
 
10. Third-party website links
 
Our website may contain links to external sites. We’re not responsible for their privacy practices, so we recommend reviewing their policies when accessing these links.
 
11. Cookie policy 
 
You can adjust your browser settings to manage cookies. Note that disabling cookies may affect website functionality. For more details, please refer to our separate cookie policy.